24-7 Emergency Mobility.

From just US$50 a month you can rest easy, knowing you are covered

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About Us

Introduction

In a medical emergency, time is your most valuable asset. The Chengeta Emergency Medical Evacuation, powered by Africa’s premier air evacuation experts Aeroworx, ensures that when a crisis strikes, you or your loved ones can be airlifted, evacuated from a local medical facility and treated in top-tier private facilities in South Africa With just one phone call, highly trained medical teams are mobilised to get you from danger to safety—fast. This service gives you the confidence of knowing that your life is in good hands.





Services

What’s Included – Rapid Response. Real Relief

24/7 Emergency Medical Evacuation

  • Be airlifted from a local medical facility to state-of-the-art private hospitals in South Africa
  • Be supported by a 24/7 multilingual medical team (English, French, Portuguese, Mandarin and Arabic)
  • Fully coordinated by trained medical professionals

Hospitalisation & Repatriation:

  • Immediate hospital access at top private medical facilities in South Africa
  • All paperwork and logistics handled for you

Multilingual Medical Call Centre:

  • Medical practitioners available 24/7
  • Fluent in English, French, Portuguese, Mandarin and Arabic
  • Calm, expert advice from the very first call

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Membership

Why it matters

Emergencies are stressful. Whether you’re injured, unconscious, or dealing with a life-threatening situation in Zimbabwe, Chengeta + Aeroworx provide a complete response solution:

  • No delays in care
  • No confusion over where to go
  • No scrambling for help or funds
  • Affordable monthly membership
  • Add on to your medical aid – this is a standalone service
  • Fully underwritten by Lloyd’s of London (S&P A+, AM Best A rated)

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Downloads

Download Our Brochures

Below are our downloadable policy documents and application forms

Silver Policy Benefits Gold Policy Benefits
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Travelling to Zimbabwe?

Peace of mind

The bags are packed, supplies are sorted, and adventure awaits. But what if the unexpected happens, someone falls seriously ill or there’s a road accident that leads to hospitalisation?

  • Oh no! You need fast, reliable access to modern medical care.
  • The problem? Your medical insurance doesn’t cover you outside your home country.
  • The solution? CEME ensures our members receive urgent medical treatment without delay—no matter where they are in Zimbabwe.

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Packages

Product features

Each membership ensures complete access to Aeroworx's evacuation, hospitalisation, and repatriation network. Pricing is per employee per month. Family options available
NB: all premiums are PER PERSON and the cover is PER EVENT

Silver Package
Monthtly cost
US$50.00
Annual cost
US$550.00
Cover Amount
US$200,000.00
Gold Package
Monthtly cost
US$90.00
Annual cost
US$990.00
Cover Amount
US$500,000.00
Traveler Package
Fee
US$50.00
Period covered
30 days
Cover Amount
US$200,000.00

FAQ'S

Frequently Asked Questions

Below are the most common questions from our clients regarding the mechanics of our product. if you have any enquiries the answers may be below

A: We aim to use the nearest, and most suitable, accredited medical evacuation company. If a local aircraft is available, we typically have all paperwork and protocols in place to collect the patient within three hours of notification and confirmation of all details. If we need to dispatch an aircraft from outside the region, the aircraft typically takes off within three hours of notification and confirmation of all details, plus the flight time.

A: No, we work with an extensive network of trusted air ambulance operators across Africa. This approach ensures we will always have access to an air ambulance.

A: CEME product does not cover babies under 14 days old and has a maximum age limit of 65 years old.

A: Yes.

A: Yes, we insist that for all minors, one parent or guardian travels in the aircraft. A minor is defined as a child between 14 days and 21 years. If space allows, a second parent or guardian can also travel in the aircraft; if there isn’t space, we will fly you to the treating country via the next available commercial flight. Hotel costs closest to the hospital will be covered to a maximum amount as per the policy documents.

A: The product does not cover pregnancy, pregnancy related complications nor the unborn child. The product covers non-pregnancy related medical emergencies. Please note, pregnant women are not allowed on our flights two months prior to due date, due to the dangers of a premature birth.

A: No, all pre-existing conditions are excluded.

A: A pre-existing condition is any sickness, disease or other medical condition of the Insured Person which requires medical treatment and which was known by the insured person and diagnosed before purchase of our product.

A: No, all related expenses are covered by CEME and paid direct to service providers within the overall cover limit.

A: Unless the accident or illness necessitates an air evacuation, hospital costs are not covered. When a member is evacuated, all costs required to stabilise the member are covered.

A: No, our priority is the patient’s safety and ensuring they have the best possible care depending on such factors as the medical issue, their location, journey times and so on. Those factors will define which is the optimum hospital for the patient.

A: No. CEME offers policies that enable transportation of patients from one hospital to another hospital, in order to provide more appropriate medical treatment. To activate the policy, you must be in the care of a hospital and under the treatment of a medical doctor before an evacuation decision can be made.

A: Hospitalisation is not elective and shall only be activated when appropriate medical advice deems it medically necessary.

A: Yes. This product is designed to help those living, working and visiting Africa.

A: No. Evacuation is valid for the 48 African countries listed in the policy

A: We accept credit cards, including Visa, MasterCard and American Express. We also accept debit cards, bank-to-bank transfers and PayPal. As all benefits are in US dollars, we only accept US dollars for payments. However, if you pay with a local credit card or debit card, this will be converted into US dollars automatically.

A: First check your spam box. If you cannot locate the documents, contact us here.

A: No. Only the person covered by the product is shown on the certificate. The name of the payee is shown in the special conditions.

A: Unfortunately not, at this stage.

A: No, CEME offers emergency medical evacuation cover, not travel insurance. Our cover ensures that, if there is a medical emergency, we will transport you from a local hospital to one of Africa’s top modern medical treatment centres.

Contact us

Get in touch

If you have any enquiries and queries get in touch with us today